Type of Engagement
- HRM100 Intro to Hospitality
- Class Lecture
- 20 Students
- In-class desktop (PC)
About the Speaking Engagement (lecture goals/learning outcomes)
Competencies: Summarize the beginnings of the cruise industry, describe the birth of modern cruising, and describe the cruise industry of today. Explain how a cruise ship is organized and managed.
• The differences between a cruise vacation and a resort vacation • The service attitude of cruise staff • Shore excursions • Any outstanding incidents of guest service • Any problems that were not well handled
Relevant documents (syllabus, lesson plans, schedule, event details)
No details are available.
"This guest lecture spot is on Monday 10/11/21 from 12:30-1:30. Please contact me if you have further questions. The sessions are recorded and distributed to Hospitality and Culinary students across Arizona. "