Type of Engagement
- HRM102 Guest Services
- Class Lecture
- 20 Students
- In-class desktop (PC)
About the Speaking Engagement (lecture goals/learning outcomes)
Competencies: Identify functions and procedures related to the check-out and settlement process, including departure procedures involving methods of settlement and late check-outs. Describe express check-out and self check-out procedures. Explain how hotels handle unpaid account balances and summarize account collection procedures. Describe how managers use guest history files, outline how the front office staff can support the hotel’s marketing program through the check-out process, and summarize front office data privacy concerns.
• The value of guest history records to the property’s sales and marketing efforts • Specific uses of guest history records in the property’s sales and marketing efforts • How the sales and marketing division depends on the front desk to reinforce the property’s sales and marketing efforts
Relevant documents (syllabus, lesson plans, schedule, event details)
No details are available.
"This guest lecture spot is on Tuesday 10/26/21 from 12:30-1:30. Please contact me if you have further questions. The sessions are recorded and distributed to Hospitality and Culinary students across Arizona. "