About the Speaking Engagement (lecture goals / learning outcomes)

Competencies:
Identify functions and procedures related to the check-out and settlement process, including departure procedures involving methods of settlement and late check-outs.

Describe express check-out and self check-out procedures.

Explain how hotels handle unpaid account balances and summarize account collection procedures.

Describe how managers use guest history files, outline how the front office staff can support the hotel’s marketing program through the check-out process, and summarize front office data privacy concerns.